Privacy Policy + Terms/Conditions

 
 

Herbologie strongly believes in providing you with a webpage that respects your privacy and is transparent in our Terms of Service. To access certain portions of this webpage, you will first be asked to provide us with personal information, which we will do our utmost to protect. This policy will help you understand how Herbologie collects, uses and discloses your information.

By accessing this webpage, you are consenting to the collection and the use of your information by Herbologie, but only to the extent described in this Privacy Policy. The following Privacy Policy describes how we collect, store, use and share information about Users of our website www.herbologie.ca (the 'Website') and/or our services as described in our Terms of Service (“Services”).

As the terms of this Privacy Policy may be modified at Herbologie’s sole discretion, without any obligation to notify you, we advise that from time to time you check this webpage to review the changes. Your continued use of this webpage shall constitute your consent to any changes.

Consent: Your use of the Website and/or Services constitutes acceptance of and agreement with this Privacy Policy. If you do not accept this Privacy Policy, do not use our Website or our Services. Your consent to our use of your personal information can be withdrawn at any time by following the directions of this policy.

Type and Purpose of Collection: Herbologie collects information to facilitate the use of our webpage by you, our customer. On our webpage, we collect two types of information:

Information of a personal nature: To use some of the functions on our webpage, you will be asked to provide Personal Information from which you can be identified (hereinafter referred to as “Personal Information”). We will obtain your consent prior to collecting Personal Information. The purposes for the collection of Personal Information are the following:

  • To process, deliver, bill for, and collect payment for purchase products or services;
  • To facilitate your purchase with our affiliated service providers;
  • To anticipate and resolve problems with your service; and
  • To update you on changes to our services or products, including new promotions.

Herbologie expressly acknowledges that we will not use any Personal Information for any other purposes without your consent or as required by law. The Personal Information we collect will vary depending on how you are using the webpage, but may include your name, address, email address, credit card information, credit information, and telephone number.
By signing up and entering your email address on our site you are consenting to receive Herbologie’s communication containing news, updates, and promotions.

We will use your contact details to send you a welcome email, to communicate with you in response to your inquiries, and to send you service-related announcements.

Marketing: If you opt-in to receive marketing communications from Herbologie, we may use your contact details to send you general updates regarding Herbologie’s news, special offers and promotions. You may opt-out of receiving these updates at any time by following the opt-out instructions in the communication.

Withdrawal of Consent: We will not collect any Personal Information from you without your knowledge and consent. You may withdraw your consent at any time by sending a written request to hello@herbologie.ca. Upon receiving notice that you have revoked your consent, we will stop using your Personal Information within a reasonable time, which will vary depending on what information we have collected and for what purpose, and we will send you a confirmation email stating same.

You have the right to information regarding your personal account, including information that you've provided to us and information regarding each order via the Website. You may at any time request correction or erasure of your personal data, and object to any processing of your personal data by emailing us at hello@herbologie.ca. It may not always be possible for us to comply with your request, for instance if we are under a legal obligation to maintain your personal information. You may also amend your personal details using your Herbologie account.

Sharing Information: Herbologie will only use your information in connection with the purposes described herein. Further, Herbologie will not sell, trade, or disclose to third parties any of the information collected on this webpage, except as follows:

  • Affiliated Service Providers: Herbologie may share your information with our affiliated service providers, with whom we are affiliated so as to better serve you. When Herbologie uses affiliated service providers, it requires them to have the same level of privacy protection as we have, and therefore we expect that your information will be handled with the same level of care that we employ.
  • Where it is necessary to establish or collect fees
  • Where required by law: Herbologie may share the collected information where required by law, specifically in response to a demand from government authorities where such demand meets the legal requirements.
  • Protection of Your Information: We very seriously take our responsibility to protect the information that you are entrusting us with. As such, we limit access and use state of the art technologies to safeguard Personal Information from unauthorized intrusions. It should be noted that while we will do our utmost to protect your information, no security procedure is currently 100% effective. Should any breach of your personal information occur, we will inform you as soon as possible.
  • Right to Examine Information: You have the right to examine any of your Personal Information that we collect. Should you wish to examine the information, please send us a written request to: hello@herbologie.ca. We reserve the right to charge you a reasonable administrative fee to access your information.
  • Children Under 13: Given our concern for the privacy of children, it is our policy not to collect information from children under the age of 13. Given the nature of our service and products, it is our policy preference to also not collect from individuals under the age of 18.
  • Miscellaneous: This Privacy Policy shall be governed and construed by the laws applicable to the Province of Alberta, without regard to conflict of law rules. Both Herbologie and you agree to the exclusive jurisdiction of the Province of Alberta.
  • Online Store Terms: by agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Third Party Disclosure: We may employ third party companies and individuals to facilitate or provide the Service on our behalf (for example delivery and production facilities), to process payment, provide customer support, provide postal code information to our delivery drivers, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website's features) or to assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are contractually bound not to disclose or use it for any other purpose. Our service providers store information in Canada and in the United States and accordingly your personal information may be available to Canadian and/or United States governments or agencies under a lawful order, irrespective of the safeguards we have put in place for the protection of your personal information.


Retention of Information: Unless specified otherwise in this Privacy Policy, we will retain your information until you cancel your Herbologie account, or until your Herbologie’s account has been inactive for a year. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at hello@herbologie.ca. Upon expiry of the one year period of inactivity, we will alert you and give you two weeks to re-activate your account or retrieve any personal information you want to keep.

Security: Herbologie has taken appropriate technical and organizational security measures against loss or unlawful processing of your personal data. We use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) as well as physical safeguards of the locations where data are stored. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to Herbologie is at your own risk. We recommend that you do not disclose your password to anyone.

User Comments + Feedback + Other Submissions 

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. we are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. you further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. we take no responsibility and assume no liability for any comments posted by you or any third-party.

Cookie Policy: The Website uses "cookies". A cookie is a small text file that we place on your computer or mobile device to enable various features of the Website. You can change your cookie settings to accept or not accept cookies in your browser settings.

Changes In This Privacy Policy: We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Herbologie will disclose your personal information to the extent that this is legally required, or necessary for the establishment, exercise or defence of legal claims and legal process; or in the event of an emergency pertaining to your health and/or safety.

This Privacy Policy and the Terms and Conditions Agreement shall constitute the entire agreement between the parties and there are no other written or verbal agreements or representations relating to the subject matters described herein.


Processing Payments
If you register for an account, your credit card information is provided to our payment processing provider in order to process payments for your orders. 

Generating Management Information and Statistical Data
Herbologie uses your personal information in an anonymised and aggregated form to closely monitor which pages of the Website are most frequently visited and which features of the Service are used most, to analyze usage patterns and to determine where we should offer or focus our Service. We may share this information with third parties for industry analysis and statistics.

Administering Public Forums
The Website may offer publicly accessible blogs and community forums. If you choose to post a comment on such blogs or forums, we will ask for personal information such as your name and email address. You may provide us with just your first name or a pseudonym. Please be aware that the name you provide will be publicly posted and associated with your comment. Your email address will not be published. To request removal of your personal information from our blog or community forum, please contact us at hello@herbologie.ca.

Administering Job Applications

If you wish to apply for a job on our Website we will collect personal information such as your name, email address, phone number and additional information such as a resume. We will use this information to process your application, determine your qualifications for the position for which you have applied and to contact you.

Advertisements
Advertisements appearing on the Website may be delivered by us or one or more third-party web advertisers. These third party web advertisers may set cookies. These cookies allow the advertisement server operated by that third party to recognize your computer each time they send you an online advertisement. Accordingly, advertisement servers may compile information about where or whether you viewed their advertisements and which advertisements you clicked on. This information allows web advertisers to deliver targeted advertisements that they believe will be of most interest to you. The Privacy Policy applies to cookies placed on your computer by us, but does not cover the use of cookies by any third-party web advertisers. For the privacy practices of such third-party web advertisers, you should consult the applicable privacy policy for the relevant third- party web advertiser(s).

Changes to the Privacy Policy
We may update this privacy statement to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices.

Product and Service – WITH REGARDS TO CONTENT RELATING TO HEALTH & WELLNESS PROGRAMS AND SERVICES ON THE SITE: THIS SITE OFFERS HEALTH, WELLNESS, FITNESS AND NUTRITIONAL INFORMATION AND IS DESIGNED FOR EDUCATIONAL PURPOSES ONLY. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, YOU SHOULD ALWAYS CONSULT WITH A PHYSICIAN OR OTHER HEALTH-CARE PROFESSIONAL. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL OR HEALTH RELATED ADVICE FROM YOUR HEALTH-CARE PROFESSIONAL BECAUSE OF SOMETHING YOU MAY HAVE READ ON THIS SITE. THE USE OF ANY INFORMATION PROVIDED ON THIS SITE IS SOLELY AT YOUR OWN RISK. NOTHING STATED OR POSTED ON THIS SITE OR AVAILABLE THROUGH ANY SERVICES ARE INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICAL OR COUNSELING CARE. FOR PURPOSES OF THIS AGREEMENT, THE PRACTICE OF MEDICINE AND COUNSELING INCLUDES, WITHOUT LIMITATION, PSYCHIATRY, PSYCHOLOGY, PSYCHOTHERAPY, OR PROVIDING HEALTH CARE TREATMENT, INSTRUCTIONS, DIAGNOSIS, PROGNOSIS OR ADVICE. The statements and products referred to throughout this site have not been evaluated by Health Canada. They are not intended to diagnose, treat, cure or prevent any disease. Individual results may vary. Seek the advice of a competent health care professional for your specific health concerns. If you have a medical condition or are pregnant please consult your primary health care provider before use.

Shipping: Herbologie will ship based on the method you select from the available options via Canada Post. The estimated time of the arrival of your product should be considered as an estimate only, and Herbologie will not be responsible for any delays in shipping.
Charges for shipping will be listed when you purchase the product from this webpage. You are responsible for all federal and provincial shipping related taxes, and you agree to comply will all export laws of Canada that apply to the products purchased or received under this Agreement.
In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery dates and times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order as quickly as possible when the conditions permit. Herbologie uses a third party shipping service provider to ship its products. As such, Herbologie will not be liable for any losses due to shipping. Title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the third party shipping service provider.

Return Policy: We stand behind our products and hope you enjoy your purchase. If any of our products do not meet your expectations, we want to know and as such, please helo@herbologie.ca, and please include your order number and a description of the reason for the return. All online refunds will be given as online credit (less shipping costs). if you have purchased a Herbologie product from one of our wholesale partners, please contact them directly regarding your return request.


CONTACT DETAILS
hello@herbologie.ca